Welcome to Online Chat! This great tool will allow you to speak immediately with a member of our Student Support, a Professor, My La Verne Support or Technical Support Team.
The Live Chat hours are Monday thru Friday 8 A.M. PST till 5 P.M PST.
After hours you may click on the Live Chat icon to leave a message for one of the available departments.
1. How do I register for a course?
You may register online by searching for your course using the course search box near the top or by clicking on the link View Our Courses. You have the option to click on the course title for more information or press the Enroll in Course button to the right of the course title if you are ready to add the course to your registration form. Follow the prompts to enter your payment and contact information. A confirmation will be emailed to you, and a receipt will be included with your course materials. You may also register over the phone by calling 1-800-793-6533, or by downloading our Registration Form and mailing it in with your check payment via the mail.
2. May I register for more than one course at a time?
You may register for up to 15 semester credits at any time during a semester. You have up to one full year to complete your coursework. You do not need to complete these courses prior to registering for additional credits during subsequent semesters.
3. Do you allow course refunds or exchanges?
We do not allow refunds or exchanges. District and state requirements change regularly. It is important to verify with your district or state that our courses will be accepted, prior to enrollment. This is a policy you must acknowledge before placing your registration. We are available to address any questions or concerns about our courses, and we strongly encourage students to request course syllabi prior to registration.
4. Can I register early for a semester?
No, we do not offer early registration. The semester that will appear on your transcript is based on the date you register for your course, not the date you complete your course. For example, if you register on May 31 you will be registered in the Spring Semester.
Semester Dates for Registration
Fall Semester: September 1 through January 31
Spring Semester: February 1 through May 31
Summer Semester: June 1 through August 31
5. What is the cost of a course, and does this cost include all books and materials?
The course cost is $115.00 per semester credit. This cost includes all the books and/or DVDs. Some art courses may require minimal supplies such as art paper, paint, pencils, camera, etc. Technology courses require access to the appropriate software (i.e. Microsoft Office 2013) to complete assignments.
6. Can I receive more information about a course I am interested in?
Yes, you may request a course syllabus through our Contact Pageor through our Live Online Chat. Note: Professors have the discretion to change and amend assignments at any time in order to provide the most relevant and up-to-date information.
7. Are the University of La Verne Professional Development Courses graduate level?
Yes! Completion of our courses earn graduate level, non-degree semester credit.
8. Is the University of La Verne accredited?
Yes! The University of La Verne is accredited by the Western Association of Schools and Colleges. Click HERE for more information.
9. Why do some courses have the option of completing coursework online? What does that mean?
In addition to the paper format, the majority of our courses are also available in an online format. The course assignments are the same as those you would receive in the hard copy format. Rather than mailing completed coursework back for grading, you would view and complete your assignments within your own secure online profile. We believe this to be a green alternative for completing coursework, and this format usually has a quicker turn around time for grades. Applicable texts, DVDs and other course materials are still shipped via USPS Priority Mail. To view all our online course options, click HERE.
10. How long does it take to complete a course?
Courses are designed to take approximately 15 hours per semester credit, or 45 hours worth of work to complete a 3-credit course.
11. Is there a time limit for how soon I can submit my courses for grading?
Courses can be submitted for grading 10 days from your registration date for your first course, and 7 days for each additional course. This means if you registered for 5 courses, you may submit the first course at 10 days, the second course at 17 days, the third course at 24 days, the fourth course at 31 days, and the fifth course at 38 days. However, once you are past 38 days, you will not have to wait before submitting your additional courses. Important! If you are a brand new student, it will take 1 business day for your student ID generated. The timelines above begin once you have received your student ID.
12. I need help with my course. May I speak with a professor?
Yes! You may ask course specific questions through Live Online Chat or through our Contact Page.
Live Chat: Click the Live Online Chat icon located on any page of our website and select Professor.
Contact Page: Visit this page located on the left-hand side of our homepage, and select the subject heading “Assignment specific question about a course I am working on.” Emails sent through the Contact Page are responded to within 1 business day.
13. May I view my grades online?
Yes. Click the link View My Grades located on the left-hand side of our website to access the MyLaVerne portal. Your User ID is your 8-digit ULV Student ID. If this is your first time logging in, your initial PIN (password) will be your 6-digit birth date (MMDDYY), not your online course password. Once your account has been set up you should select Student Services and Financial Aid, next click on Student Records, and then your grades are posted to your Unofficial Transcript. You may also request an official transcript to be mailed to you by clicking the Order Official Transcript link.
14. Will my graded coursework be returned to me?
No. Graded coursework will not be returned. Important! Students are required to make copies of their coursework prior to mailing for submission. If completing your course online, there is an option to print your work for your records. You will have an opportunity to print your work for your records before and after you submit your online course for grading.
15. When will my course be graded and the grade recorded?
Your course should be graded within 5 business days from the date your completed course materials are received at the university. Your grade should be posted to your MyLaVerne account within an additional 5-10 business days from the date completed coursework has been graded.
16. When will an official transcript be available?
You may request an official transcript once your grades have been posted. Transcript requests can be placed online through your MyLaVerne account (click View My Grades) or you may make your request by mail by clicking on the Transcript Request link on the left-hand side of our website. Transcript requests will not be accepted by fax or email. Note that the transcript requests received by mail will add 5-7 days to the processing time.
17. What is the status of my official transcript request?
**NEW** Electronic transcript(s) are processed within 1 business day from your online order. They are sent as a PDF via email. Regular transcripts are processed within 7-10 business days, and are sent via regular mail. These typically arrive within 2-3 weeks. Expedited transcripts are processed within 1 business day and are also sent via regular mail. These typically arrive within 1 week. Overnight transcripts (available only by ordering online) are processed within 1 business day and sent via FedEx Overnight. You may contact our Registrar’s Office directly to check on the status of your order: 1-800-695-4858.
18. Will I receive loan deferment if I enroll in these courses?
No, Professional Development Courses will not qualify for loan deferment.
19. Where is my IRS Form 1098-T?
Professional Development Courses do not qualify for Form 1098-T because these graduate level and non-degree courses are not applicable towards a degree. Students are encouraged to keep copies of their receipts. If you no longer have your receipt, you may request a copy through our Contact Page located on the left-hand side of our homepage or Live Online Chat.